Privacy Policy

Auckland Hyperbarics (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use our website or engage with our services, how we use and protect it, and the rights you have. We handle personal information in accordance with the New Zealand Privacy Act 2020, and where it relates to your health, the Health Information Privacy Code 2020.

By using our website at auckland-hyperbarics.co.nz or providing us with your information, you agree to the practices described in this policy.

1. Who we are

Auckland Hyperbarics operates a hyperbaric oxygen therapy and wellness clinic based at Level 3, 24 Manukau Rd, Epsom, Auckland 1023. We are the agency responsible for the personal information collected through this website and our services.

2. Information we collect

We may collect the following types of personal information:

• Contact details you provide through our enquiry and booking forms, such as your name, email address and phone number.
• Booking and health information you choose to share when enquiring about or booking a session, such as the reason for your visit, symptoms, relevant medical history, and any health questions we ask to confirm a treatment is suitable and safe for you.
• Communications you send us, including the content of emails, phone calls, messages and form submissions.
• Technical and usage information collected automatically when you visit the website, such as your IP address, browser type, device information, pages viewed, and the site you came from. This is gathered through server logs and cookies (see section 6).

Providing your information is voluntary, but if you choose not to provide certain details we may be unable to respond to your enquiry, confirm a booking, or deliver a service safely.

3. How we collect it

We collect personal information:

• Directly from you, when you complete a form, email, call, or visit us.
• Automatically, through cookies and analytics when you browse the website.
• From your interactions with our advertising on third-party platforms such as Meta (Facebook and Instagram).

4. How we use your information

We use personal information to:

• Respond to your enquiries and provide the information you request.
• Arrange, confirm and manage your bookings and appointments.
• Assess whether a treatment is appropriate and safe for you, and deliver our services.
• Keep records required for the safe and lawful operation of our clinic.
• Improve our website, services and customer experience.
• Measure and improve our marketing, including online advertising.
• Meet our legal and regulatory obligations.

We will only use your information for the purpose it was collected, a directly related purpose, or another purpose you would reasonably expect or have consented to.

5. Forms and how they are processed

Our enquiry and booking forms are provided and processed through JotForm, a third-party form platform. When you submit a form, the information you enter is transmitted to and stored by JotForm on our behalf, and made available to us so we can respond to you. JotForm processes this data in accordance with its own privacy policy.

6. Cookies and tracking technologies

Our website uses cookies and similar technologies to make the site work, understand how it is used, and support our advertising. Cookies are small files stored on your device.

Meta Pixel

We use the Meta Pixel (provided by Meta Platforms, Inc.) to measure the effectiveness of our advertising, understand the actions people take on our site, and show relevant ads on Facebook and Instagram. The Meta Pixel may collect information such as your IP address, pages visited and actions taken, and may set cookies. You can learn more in Meta’s Privacy Policy and manage your ad preferences in your Facebook or Instagram settings.

Managing cookies

Most browsers let you refuse or delete cookies through their settings. Blocking some cookies may affect how the website functions. You can also opt out of interest-based advertising through tools such as YourAdChoices.

7. Sharing and disclosure

We do not sell your personal information. We may share it only in the following circumstances:

• Service providers who help us operate, including our form provider (JotForm), our website host (Cloudflare), and our advertising provider (Meta). These providers may store or process data outside New Zealand.
• Partner providers where you book a service delivered through a partner (for example, sessions delivered via Renew Wellness Place), we pass on the details needed to arrange your booking.
• Legal reasons where disclosure is required or authorised by law, or is necessary to protect the safety of any person.

Some of our providers are based overseas, which means your information may be stored or processed outside New Zealand. Where this happens, we take reasonable steps to ensure it remains protected to a standard comparable to the Privacy Act 2020.

8. Storage and security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorised access, disclosure or alteration. This includes using reputable service providers, secure connections (HTTPS), and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. How long we keep it

We keep personal information only for as long as necessary for the purposes described in this policy, or as required by law. Health information may be subject to minimum retention periods under New Zealand law. When information is no longer needed, we take reasonable steps to securely delete or de-identify it.

10. Your rights

Under the Privacy Act 2020 you have the right to:

• Access the personal information we hold about you.
• Request correction of information that is inaccurate, out of date, incomplete or misleading.
• Ask us how your information is being used and request that we stop, where appropriate.

To exercise any of these rights, contact us using the details in section 13. We may need to verify your identity before acting on your request. There is generally no charge to access your information, though a reasonable charge may apply in limited circumstances permitted by law.

11. Children’s privacy

Our website is not directed at children, and we do not knowingly collect information from children without the involvement of a parent or guardian. Where treatment involves a young person, we work directly with their parent or guardian.

12. Third-party links

Our website may contain links to other websites and embedded content (such as Google Maps and social media). We are not responsible for the privacy practices of those third parties, and we encourage you to read their privacy policies.

13. Contact us

If you have any questions about this policy, want to access or correct your information, or wish to make a privacy complaint, please contact us:

• Auckland Hyperbarics
• Level 3, 24 Manukau Rd, Epsom, Auckland 1023
• Email: [email protected]
• Phone: 09 520 6984

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner, which oversees privacy law in New Zealand, at privacy.org.nz or on 0800 803 909.

14. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page, with the “Last updated” date shown at the top.